2023 GUIDE LONDON CHRISTMAS DATES
RETURNS DURING CHRISTMAS
We understand that during the Christmas period it may be difficult to keep to the 14 days returns policy. Therefore, please note that return of every purchase bought on www.guidelondon.co.uk between 20th November 2023 – 23rd December 2023 will be accepted for refund or exchange until 15th January 2024 as long as the goods are returned and arrive to us in their original condition.
Our office is closed for Christmas from 22nd December 2023 – 2nd January 2024, so no returns can be received or processed during this period. Therefore, please send your returns to us after the 2nd January to prevent potential loss of any parcels. For any urgent enquiries you can email us on firstname.lastname@example.org
DELIVERIES DURING CHRISTMAS (This applies to domestic orders only, overseas may take longer)
- All orders place before 12pm on the 21st December should be delivered on the 22nd December
- All orders placed after this but before 10am on 22nd December can be delivered on Saturday 23rd if ordered for Saturday delivery .
- All orders placed after this will be delivered from the 3rd of January
These dates are all subject to DPD keeping to their delivery schedules
Once your order has been accepted by Guide London, we will do our best to deliver your order in line with the delivery service that you have selected at the checkout. We aim to dispatch orders the same day if the order is accepted before 1pm (UK time) Monday to Friday, otherwise the order will be despatched on the next working day. Our working days are Monday to Friday (Excluding Bank Holidays). Despatching your order may take longer due to credit card authorisation, compliance with customs control and other factors outside our control. The workload in our warehouse may also affect the time it takes to dispatch your order.
Please note that we do not ship to PO Boxes.
We cannot, unfortunately, be responsible for anything unexpected that affects our delivery partner. It is not customary for us to refund delivery charges under these circumstances.
If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Despatch will be made to your stated delivery address and a signature will be required upon delivery to ensure safe arrival. So please ensure somebody is in to sign for the goods. If you are not in to receive goods, the courier will leave instructions on how to contact them to arrange a new delivery time. You also have the opportunity to add any special delivery instructions during the ordering process. We can take no responsibility for any delivery problems arising from incomplete or incorrect address details supplied by you.
We will send you confirmation by email as soon as your order has been dispatched.
If you have not received your delivery 3 working days after we have emailed advising despatch, it is your responsibility to advise us of non-delivery within 24 hours.
Unfortunately it is not possible to pick up orders from our warehouse, head office or retail stores at present.
|Australia||Royal Mail International Tracked & Signed||£25.00|
|Austria||DPD Classic (3 Day Road Service)||£14.00|
|Belgium||DPD Classic (2 Day Road Service)||£10.00|
|Bulgaria||DPD Classic (4-7 Day Road Service)||£22.50|
|Canada||Royal Mail International Tracked & Signed||£25.00|
|Czech Republic||DPD Classic (3-4 Day Road Service)||£11.00|
|Denmark||DPD Classic (3 Day Road Service)||£18.00|
|Finland||DPD Classic (5 Day Road Service)||£24.00|
|France||DPD Classic (2-3 Day Road Service)||£13.50|
|Germany||DPD Classic (2-3 Day Road Service)||£11.00|
|Gibraltar||Royal Mail International Tracked & Signed||£15.00|
|Greece||DPD Classic (4-9 Day Road Service)||£13.00|
|Hungary||DPD Classic (4 Day Road Service)||£12.00|
|Iceland||DPD Classic (6 Day Road Service)||£46.00|
|Ireland||DPD Ireland Two Day||£16.00|
|DPD Ireland Next Day||£32.00|
|Italy||DPD Classic (3-4 Day Road Service)||£16.00|
|Jordan||Royal Mail International Tracked & Signed||£25.00|
|Latvia||DPD Classic (5 Day Road Service)||£17.00|
|Lithuania||DPD Classic (5 Day Road Service)||£14.50|
|Luxembourg||DPD Classic (2 Day Road Service)||£11.00|
|Netherlands||DPD Classic (2 Day Road Service)||£10.00|
|New Zealand||Royal Mail International Tracked & Signed||£25.00|
|Norway||DPD Classic (6 Day Road Service)||£24.00|
|Poland||DPD Classic (4 Day Road Service)||£12.00|
|Portugal||DPD Classic (4 Day Road Service)||£16.50|
|Romania||DPD Classic (4-6 Day Road Service)||£15.00|
|Slovakia||DPD Classic (3-4 Day Road Service)||£14.50|
|Slovenia||DPD Classic (4-5 Day Road Service)||£17.00|
|Spain||DPD Classic (4 Day Road Service)||£15.00|
|Sweden||DPD Classic (5 Day Road Service)||£16.00|
|Switzerland||DPD Classic (3 Day Road Service)||£16.00|
|Ukraine||DPD Classic (6-9 Day Road Service)||£28.00|
|DPD Next Day||£6.00|
|DPD Offshore (2 Day Off-Shore Service)||£17.00|
|United States||Royal Mail International Tracked & Signed||£25.00|