Free next day delivery on UK orders over £75
Once your order has been accepted by Guide London, we will do our best to deliver your order in line with the delivery service that you have selected at the checkout.
We aim to dispatch orders the same day if the order is accepted before 1pm (UK time) Monday to Friday, otherwise the order will be despatched on the next working day.
Our working days are Monday to Friday (Excluding Bank Holidays). Despatching your order may take longer due to credit card authorisation, compliance with customs control and other factors outside our control. The workload in our warehouse may also affect the time it takes to dispatch your order.
Please note that we do not ship to PO Boxes.
We cannot, unfortunately, be responsible for anything unexpected that affects our delivery partner. It is not customary for us to refund delivery charges under these circumstances.
If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.
Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Despatch will be made to your stated delivery address and a signature will be required upon delivery to ensure safe arr